Wednesday, 14 April 2021

Hybrid & Remote Work Trends That Will Alter The Future Of B2B Marketing

Dozens of black and white photos of business professionals.

Dozens of black and white photos of business professionals. How is the shift to remote and hybrid work affecting B2B marketers? Which trends will endure in the post-pandemic marketing landscape? The dramatic shift to hybrid and remote work that has been brought about by the pandemic is set to forever alter the way B2B marketers and the organizations they work for and with do business. Let’s take a look at some of these changes, and the trends that are likely to permanently affect B2B marketers, and I’ll offer my own perspective coming from a long-term background in remote work.

Flexibility: Remote & Hybrid Options May Come Permanent

On Monday, March 23, 2007 I started my life of working remotely — a process I wrote about last year as the pandemic first began forcing much of the workforce into unfamiliar remote work situations. In “Day 4,777: Remote Work Tips From 13+ Years As A Distance Marketer,” I looked at how B2B marketers can thrive in the new era of remote work, and offered a variety of tips I’ve picked up during my time as a remote worker. Since then a great deal has changed in the world. I’m up to 5,106 days of working remotely, and what was once a tiny segment of the workforce has over the past year grown to encompass a massive swath of workers worldwide, including those working in the B2B marketing industry. Leaders at organizations worldwide have shifted from what had been seen as a temporary emergency move to remote work, to implementing permanent and fundamental changes involving remote and hybrid work variations. [bctt tweet="“It’s a very interesting time for the history of work, not even just the history of remote work. I think fundamentally work is going to change, and it’s never going back to the way it was before.” — Liam McIvor Martin @vtamethodman" username="toprank"]

A Convergence of Forces is Driving Remote Worker Relocation Options

This hybrid and remote work sea change has also had far-reaching and sometimes unforeseen implications. Workers in major metropolitan centers have come to realize that they’re no longer necessarily required to be tethered to a particular work location, and not just within their city, as growing numbers of professionals are leaving cities such as San Francisco and New York for locations that are a world away — and not only in size and cost-of-living. This week CNN’s John D. Sutter explored the phenomenon from a climate change perspective, in “As people flee climate change on the coasts, this Midwest city is trying to become a safe haven,” another factor that has coincided with the pandemic to fuel a new era of remote and hybrid work options. The safe haven city Sutter’s piece focuses on is Duluth, Minnesota — which happens to be my home of the past 26 years. The city of 86,000, a few hours north of Minneapolis, is where I’ve worked remotely for some 14 years now. My wife Julie and I live next door to Duluth mayor Emily Larson, who shared with Sutter that, “We are known as the San Francisco of the North. I'll let you decide if you think that's true.” Most who visit Duluth do indeed see more than physical similarities with San Francisco — the hills of Duluth line the vast waters of Lake Superior — and I have technology industry friends who have moved here from both San Francisco and New York, thanks to burgeoning remote work opportunities. The convergence of the pandemic and ongoing climate change create a scenario where more B2B workers than ever now have opportunities to consider living wherever they wish, and as we learn more about the ramifications of widespread remote and hybrid work, many are seeing more positive elements to the shift than negative ones. B2B marketers and the organizations they work for and with will increasingly need to address these urgent hybrid and remote work changes, whether it’s in attracting and keeping talent, how we communicate with one another, or in the very stories brands are telling in their marketing efforts.

The Ensuing Hybrid Work Disruption

A recent study by one of the world’s biggest employers, Microsoft, has tackled many of these issues, with the March release of “The Next Great Disruption Is Hybrid Work – Are We Ready?” Some of the fascinating take-aways from the Microsoft report, gathered from data in 31 counties and more than 30,000 people, along with more than a trillion anonymous signals from its Microsoft 365 and LinkedIn* products, include the following:
  • 40 percent of the workforce has considered leaving their employer over the past year
  • 73 percent of workers want to continue having flexible remote work options
  • 65 percent crave spending additional in-person time with their teams
  • 66 percent of business decision makers are considering redesigned physical work-spaces to better suit hybrid work
  • 46 percent have said their employer doesn’t provide help with remote work expenses
  • 67 percent want more in-person work or collaboration after the pandemic
  • Time spent in meetings has more than doubled
  • Team chat messaging has increased by 45 percent
  • 1 in 5 have met their colleagues’ pets or family members virtually over the past year
  • 39 percent say they’re now more likely to be their full and authentic selves at work
  • Remote job postings on LinkedIn have climbed by more than five times
  • 46 percent of remote workers plan to move to a new location this year
On this last point, Karin Kimbrough, chief economist at LinkedIn, noted in the Microsoft report that, “This shift is likely to stick, and it’s good for democratizing access to opportunity,” Kimbrough said. “Companies in major cities can hire talent from underrepresented groups that may not have the means or desire to move to a big city. And in smaller cities, companies will now have access to talent that may have a different set of skills than they had before,” she added. Microsoft Report Hybrid Image

B2B Marketers Rethink Hybrid & Remote Work

The shift to hybrid, flexible, and remote work options is an active and ongoing process to be certain, however significant movement has already been made. The genie of rethinking work fundamentals has been set in motion, and can’t ever be put back in its bottle. New studies highlighting shifting perspectives on remote and hybrid work are publishing frequently, such as a recent WeWork and Workplace Intelligence report which found that 64 percent of employees said they were willing to pay for access to office space to support hybrid work, and that 75 percent would forgo at least one job benefit or perk in order to have the freedom to choose their work environment. A Gartner survey showed that some 80 percent of business leaders plan to allow remote work once the pandemic has ended. How B2B marketers react to these changes is likely to be crucial to thriving among increased post-pandemic competition. We hope that this brief glimpse into a few of the remote and hybrid work changes that are already taking place, and others likely to be implemented in the years to come, will help inform your own marketing efforts. To dig even deeper into remote work issues, be sure to watch our Break Free B2B Marketing video interview episode featuring Liam McIvor Martin, co-founder of Time Doctor and Staff.com: Break Free B2B Marketing: Liam McIvor Martin of Time Doctor on The Revolutionary Power of Remote Work. Contact us today to find out why brands from SAP, LinkedIn, and Adobe to IBM, Dell, Cherwell Software, monday.com and more have chosen TopRank Marketing, and also check out our careers page including remote and hybrid positions. *LinkedIn is a TopRank Marketing client.

The post Hybrid & Remote Work Trends That Will Alter The Future Of B2B Marketing appeared first on B2B Marketing Blog - TopRank®.



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Tuesday, 13 April 2021

6 Simple Ways to Get Your Customers Talking

6 Simple Ways to Get Your Customers Talking written by John Jantsch read more at Duct Tape Marketing

Word of mouth marketing is considered by many to be the most desired form of marketing. The trust, referrals, and overall brand-building buzz that’s garnered by customers spreading the good word to prospects are worth its weight in gold. Some products, services, and experiences naturally produce chatter, but there are certain things that any company can do to stimulate word of mouth and cash in on the buzz.

Here are six ways to get your customers talking about you and your organization:

1) Ask them – The best word of mouth starts with “word of listen.” Call your customers up and ask them why they buy, why they stick around, and why they tell their friends about you. You might be a bit surprised by their answers. Hint: it’s usually not the stuff you have in your new marketing brochure. You stand a far greater chance of attracting the right customers and the right buzz if you really understand what your current customers value about doing business with you. This goes for online and social media listening as well – what are they saying in Slack channels, blog comments, on LinkedIn, or Twitter?

2) Teach them – Sometimes great word of mouth just happens, but sometimes you’ve got to help it along. One way to do this is to make sure you are teaching your customers how to spot an ideal client, what a prospect in need might say when looking for your products, and how to properly and concisely describe how your company is different. Of course, in today’s hyper-social media world you should also be teaching your happiest customers how to write reviews on Yelp, Google My Business, Facebook Ratings and Reviews, Insider Pages, and CitySearch-type rating sites.

3) Star them – Letting a customer testimonial or success story go uncaptured or untold is downright criminal in WOM circles. Today you can easily record customer testimonials on an iPhone or Android or you can start doing video interviews over Zoom to record their success stories. These “real life” bits of content are gold and turn your featured customers into talking referral billboards for your brand. Want to take this idea up a notch? Hold a customer party and film a dozen or so at one time in a great atmosphere – this alone will get your customers talking.

4) Include them – People like to be asked what they think, it’s just human nature, but it’s also a great way to get some sound advice. Create a round table discussion group made up of select customers and charge them with advising you once a quarter or so on new marketing and business initiatives. (Reward them for this in some way as well.) This can include advising on everything from a product extension to the look and feel of your website redesign. Members of your marketing round table will become natural ambassadors for the brand. (You can do this with simple video chat meetings – Zoom or GoogleMeet)

5) Video them – People are more likely to respond t0 a personalized video over a generic one any day. People’s email inboxes and newsfeeds are flooded with businesses trying to sell to them so much so that it’s hard to stand out in all of the noise today. One-to-one video is a highly effective way to stand out in the crowd. You can use a tool like Loom to send a prospect a quick personalized message about something you saw on their website, invite a lead to sign up for an event you’re having that you think would be valuable to them, or follow up with a potential client with a personalized video instead of an email.

6) Surprise them – I like to think I saved the best for last – few things get people talking faster than surprising them. This can include doing something that was out of the blue and much appreciated to just giving them more than they bargained for. I remember a PR firm that was pitching me some business and the account rep showed up to meet with an apple pie (I’m still talking about it.) I once worked with a financial planner that hired a mobile auto detail firm to detail his customer’s cars during their annual review – that created some buzz.

The bottom line of course is that you’ve got to do good work, do something that somebody appreciates, and create an experience worth talking about, but then, prime the pump and leverage all that greatness.



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Sunday, 11 April 2021

Weekend Favs April 10

Weekend Favs April 10 written by John Jantsch read more at Duct Tape Marketing

My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week.

I don’t go into depth about the finds, but encourage you to check them out if they sound interesting. The photo in the post is a favorite for the week from an online source or one that I took out there on the road.

  • ProductShots– Generate better-performing screenshots by focusing the user’s attention.
  • Canva: Presentations -The easiest presentation software you’ll ever need. Easily create beautiful slides using free, customizable templates and an incredible media library.
  • Gong– Learn how sales leaders use Revenue Intelligence to skyrocket rep success and win more deals. Voted #1 by revenue professionals like you. Book a demo.

These are my weekend favs, I would love to hear about some of yours – Tweet me @ducttape



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Friday, 9 April 2021

Why Creativity And Innovation Are All About Taking Risks

Why Creativity And Innovation Are All About Taking Risks written by John Jantsch read more at Duct Tape Marketing

Marketing Podcast with Josh Linkner

In this episode of the Duct Tape Marketing Podcast, I interview Josh Linkner. Josh has been the founder and CEO of five tech companies, which sold for a combined value of over $200 million, and is the author of four books including the New York Times Bestsellers, Disciplined Dreaming and The Road to Reinvention. 

Key Takeaway:

We tend to overestimate the risk of trying something new, but we underestimate the risk of standing still. The world is changing at a rate like none other in history. The premise of Josh’s newest book is arming everyday people to become everyday innovators and the importance of shining a bright flashlight on the real risk of failing to cultivate safe environments for creativity to flourish.

In this episode, Josh and I discuss the beauty that comes out of taking risks and making mistakes. We dive into how small everyday innovations drive oversized results, and his systematic approach to help bring creativity to the surface in a way that creates meaningful results.

Questions I Ask Josh Linkner:

  • [0:58] You described yourself as a creative trouble maker — would you say that’s a line that runs through your newest book?
  • [2:14] I want to challenge you on one thing — as I listened to your stories of companies experiencing little breakthroughs, were they in many cases just them trying to get through the day?
  • [5:00] A lot of industries have gotten smoked because they have just stood still — how do you tell that 60-year-old CEO that they’re going to have to take a risk (a potential loss) or they’re going to go out of business?
  • [6:11] How does someone start experimenting with micro-innovations?
  • [9:53] Say we’ve done the brainstorming events and we’ve generated a dozen good ideas, how do we recognize one that’s worth doing?
  • [12:07] How do you think companies (in all industries) should address the creativity skill gap?
  • [15:32] What’s your favorite story from the book?
  • [17:03] Do you believe that the CEO’s role in an organization should be to breed the idea of obsession over innovation?
  • [17:57] Is there any risk of somebody picking up the book and saying, “we’re going to do all eight of those this quarter”?

More About Josh Linkner:

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This episode of the Duct Tape Marketing Podcast is brought to you by Quality Edge.

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B2B Marketing News: B2B Site Visitor Study, Trust In Tech Falls, Ad Spending Rebounds, & Pinterest’s First B2B Ad Campaign

2021 April 9 Edelman Chart

2021 April 9 Edelman Chart B2B Myopia: Brands And Visitors Disagree On What Works On Websites 59 percent of B2B marketing customers say they like reviews and testimonials on websites, compared with just 37 percent of B2B marketers, while 44 percent of marketers viewed compelling brand messaging as important when it comes to creating a powerful website experience, compared to only 24 percent of website visitors — two of several findings of interest to digital marketers contained in recently-released survey data. MediaPost Pinterest Kicks Off ‘Be Their Next’ B-to-B Campaign Pinterest has launched its first global B2B campaign aimed at advertisers is the U.S. and five other countries, seeking to bolster B2B brand involvement on the visual-oriented social media platform, and shared survey data showing that Pinterest users are 25 percent more likely to tell others about new products, the firm recently announced. Adweek Magna Predicts Faster Than Expected Rebound, With 2021 Ad Spend Set To Hit $240B U.S. advertising revenue is expected to climb by 6.4 percent year-over-year in 2021, reaching $240 billion, with digital ad sales up by 13 percent, as the pandemic continued to speed a shift to digital, according to newly-released forecast data. AdExchanger Consumers Reboot, From Brands To Relationships, Data Shows The pandemic has made consumer more mindful of the brands they do business with, and millennials are some 24 percent more likely to now feel optimistic about business travel — two of several statistics of interest to online marketers contained in recently-released data from a report that examined over a billion social and search behaviors. MediaPost YouTube Expands Monetization To More Types of Content Google has implemented less restrictive advertiser-friendly guidelines on its YouTube platform, including replacing several instances of previous partial monetization with full revenue-earning capability for advertisers, YouTube recently announced. Search Engine Journal What Metrics Are Creative Teams Tracking? 67 percent of creative teams track completed projects, 42 percent count requested projects, 38 percent measure time spent, while some 36 percent keep track of projects by work type, according to newly-released survey data digging in to the most-tracked metrics among creative teams. MarketingCharts 2021 April 9 Statistics Image Google starts trialing its FLoC cookie alternative in Chrome Google has begun testing its web-browser cookie tracking replacement system, Federated Learning of Cohorts (FLoC), within its popular Chrome browser, the search giant recently announced. TechCrunch Study Finds Women Hold Brands Accountable For Inaccurate Portrayals In Ads Just 15 percent of the Gen Z demographic have said that the media does an accurate job when portraying women, according to recently released survey data of U.S. adults of interest to digital marketers, which also showed that baby boomers and Gen Z are the most likely to hold brands accountable for accurate presentation of women. MediaPost Facebook Launches New Dynamic Ads for Video Streaming Platforms Facebook has rolled out a new variety of advertisements with the launch of its Dynamic Ads for Streaming option, which offers personalized previews and other new features aimed at brands that offer streaming services, the social media giant recently announced. Social Media Today Trust Belt: Why We're Losing Confidence In Technology [Edelman Trust Barometer] Public trust in the technology sector has diminished, falling from 78 percent worldwide in 2019 to 68 percent in 2021, with an even larger decrease seen among those in the U.S., who had trust in the technology sector drop from 73 percent to 57 percent — one of several findings of interest to digital marketers in recently-released survey data. MediaPost ON THE LIGHTER SIDE: 2021 April 9 Marketoonist Comic A lighthearted look at “customer-centric culture” by Marketoonist Tom Fishburne — Marketoonist April Fools’ Day: BMW's self-driving car and Heinz and Innocent create 'smoup' — The Drum TOPRANK MARKETING & CLIENTS IN THE NEWS:
  • LinkedIn — Making an Impact with Executive Thought Leadership: 3 Cornerstones — LinkedIn (client)
  • Lee Odden — A Sneak Peek of Chapter 8 of The Common Path to Uncommon Success?!? — Entrepreneurs On Fire
Have you come across your own favorite B2B marketing story from the past week of industry news? Please let us know in the comments below. Thanks for joining us for the TopRank Marketing B2B marketing news, and we hope that you'll return again next Friday for more of the week's most relevant B2B and digital marketing industry news. In the meantime, you can follow us at @toprank on Twitter for even more timely daily news.

The post B2B Marketing News: B2B Site Visitor Study, Trust In Tech Falls, Ad Spending Rebounds, & Pinterest’s First B2B Ad Campaign appeared first on B2B Marketing Blog - TopRank®.



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Thursday, 8 April 2021

The Future Of Virtual And In-Person Events In 2021

The Future Of Virtual And In-Person Events In 2021 written by Kyndall Ramirez read more at Duct Tape Marketing

Marketing Podcast with Erica Maurer

In this episode of the Duct Tape Marketing Podcast, I interview Erica Maurer. Erica is an Event Producer, Event Coach, and partner at EMRG Media. She also owns a couple of events and puts on a few events around the Event Planner Expo, the Women’s Insider Network.

Key Takeaway:

2020 forced rapid change for nearly every single industry. The event industry was hit especially hard. Every in-person ceased to exist overnight. Everything quickly shifted online. We had no choice but to rethink how to gather for events, how to encourage virtual networking, how to make talks more engaging, and how to build the same feelings of community — all from behind a computer.

With all of this change that was quickly forced upon us, where do we stand today? After a year of making massive pivots, in-person and virtual events may be forever changed. In this episode, Erica and I discuss how the pandemic has affected the industry and what the future looks like for events in 2021 and beyond.

Questions I Ask Erica Maurer:

  • [1:02] What is the state of events right now after a year of big change?
  • [4:01] What’s the future going to look like in all forms of events?
  • [6:10] What are some of the things you have to change and adapt to based on what you’ve learned are the realities of virtual events today?
  • [11:40] What are the actual natural advantages of virtual over in-person events that might actually have somebody wanting to keep events virtual?
  • [16:03] Have you found ways to enhance Zoom?
  • [16:17] What are some other technologies (besides Zoom) that you’re really in love with too?
  • [21:39] What are some creative things you’re seeing people do to keep up engagement during and after virtual events?
  • [22:43] Tell us more about your two conferences and where more people can learn more about your event planning.
  • [24:29] Are you planning on being in person this year?

More About Erica Maurer:

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This episode of the Duct Tape Marketing Podcast is brought to you by .Online.

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