Monday 31 August 2015

Avoid These Five Online Advertising No-No’s

In today’s world, you don’t have to go to Hollywood to be a star. All you need is a YouTube account, and of course, something interesting to share.

You don’t need to be a director to make a movie. You don’t need to be a newscaster to deliver news. And you don’t need to be a stock broker to trade on the stock market.

With today’s technology, anyone can do anything, and that includes online advertising. What used to be the exclusive purview of advertising companies can now be done by anyone. You simply decide what platform you want to use, and then sign up. More and more businesses are going it alone in what seems to be an under-the-radar trend.

But the tools making the world more accessible are also making it more dangerous. If you play the stock market without knowing what you’re doing, you could end up broke. Online advertising is definitely something you don’t want to do on a whim.

Here are five simple mistakes that can cause big problems:

1. Not Understanding or Noticing Location Options

If you have ever seen an ad on Google that had nothing to do with your location, it was probably a result of the campaign manager not using targeted location.

When setting location in AdWords, there is a small + tab that opens up the advanced options settings. The default setting is “People in, or who show interest in my targeted location.” This means that if you place ads for a pizzeria, and a searcher is looking for “American Pizza,” they will see your ads even if they are located in Africa. To avoid this, always choose “People in my targeted location.”

adwords-location-targeting

2. Placing Ads on Your Own Selling Websites

Ad placement such as AdSense is an easy way for websites to fill their ad inventory and make some extra money. This is usually a great fix for large news websites, blogs, and other sites that don’t sell online.

However, often, you can find these ads on sites belonging to SMB’s that don’t understand the ads do more harm than good. For example, you won’t see AdSense on the Kissmetrics site because it degrades the user experience and takes attention away from the messaging.

Having ads on a selling site usually does not generate a lot of revenue, and worse still, it takes customers off your site. Additionally, it opens an option for competitors to promote their products on your site.

3. Being an Advertising Yes-Man

Many advertising platforms, such as AdWords, highlight certain features that sound great but don’t always work to your benefit. For example, when choosing your bid strategy on AdWords, you are offered an option to use “Enhanced CPC”. What this actually does (if you look at the fine print) is allow AdWords to raise your bids by 30% in order to get you better placement.

While it may do just that, if you set a certain budget and forget about this setting, then every time you raise the budget, you will essentially be increasing the 30% allowance.

enhanced-cpc

4. Not Understanding the Platform’s Algorithms

You don’t need to be an engineer, but you should have a general grasp of how the platform you choose to advertise on works. It can make a huge difference. For example, AdWords Search is highly based on relevance (Quality Score). The more relevant your keywords, ads, and landing page, the higher your quality score and the less you will pay per click.

On Facebook, each user has an actual value based on how active they are on the site. A user who spends money on Facebook has a higher value than one who doesn’t. Why is that important? Well, if you have an audience of 100k users and the suggested bid is $2, but you decide to place a bid of $0.50, you are in fact telling the algorithm that you want to show only for users who have a value of $0.50.

If $0.50-value users make up 10% of your total audience, your true audience in this case would be 10k users, not 100k. Your budget, set to reach 100k, will show the ads only to the 10k $0.50-value users in your audience over and over again. Eventually, your frequency will get too high, and you will be spamming that audience, which will in turn make your cost higher. And the worst part is that you will never even reach the value audience you really wanted to reach in the first place.

5. Being Your Own Competition

When it comes to bidding, it’s easy to get carried away with your bids. And most platforms make it easy for you to overspend by suggesting what you should pay in order to beat your competition.

If you underpay, your ads might not appear as often. However, this doesn’t mean you should overpay.

You should bid according to your ROI, not your ego. Overpaying puts all your competitors into overdrive and raises bids for everyone. On most major platforms, there are enough impressions to go around.

On AdWords, some advertisers even overbid on their own brand keywords. This makes no sense at all since usually you are the only one buying your brand keywords. Essentially, raising bids on branded keywords simply lets the algorithm know you are willing to pay more, and so you will.

There are cases where your competition might be buying your keywords. Remember, you should always have a higher quality score than they do, and you can beat them that way.

So, should you tackle online advertising on your own?

At the end of the day, it depends on the scope of your business, the results you expect to gain from your campaigns, the budget you plan to spend, and your willingness to learn a new trade. There are many plusses to running your own campaigns, such as full transparency and the ability to monitor your spending and branding. After all, no one knows your business as well as you do.

It is possible to do your own online marketing, but be aware that the endeavor will require the same amount of preparation as doing your own taxes, representing yourself in court, or flying your own plane. You will need to do some homework, understand the inner workings of the platform, and choose settings carefully. If you don’t know what something means, look it up. That’s what Google is for.

Everyone makes mistakes, even the pro’s. Learning to spot the mistakes is key. If something seems off, if you aren’t getting the results you believe you should be, then investigate, go over your settings, and make sure you’re not committing any major advertising no-no’s.

About the Author: Daniel Rosenfeld is a Digital Marketing Professional, always looking for the smallest details which have the largest impact.



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How to Utilize The Psychology of Persuasion to Increase Conversion Rates

Why do customers buy your product and not your competitor’s?

Well-known consultant and author Jack Trout once said:

“Marketing isn’t a battle of products, it’s a battle of perceptions”.

This is probably my favorite quote because it truly explains the essence of marketing (and conversion optimization): what matters to customers isn’t your pricing or features, it’s not even how good your product is. What matters to customers is how you make them feel and what’s in it for them. This is what determines whether customers choose you or your competitor.

One of our most studied and applied subjects at my company (Conversioner) is the psychology of persuasion. To increase revenue we have to get to know our customers better, understand their emotional triggers, and most importantly their decision making process. Once we understand our customers better we can run meaningful AB tests, build better user journeys and increase revenues across the board.

One of the most influential books on this topic is called Influence: The Psychology of Persuasion. Published In 1984 by Dr. Cialdini, it is a massively important book for every marketer. After three decades its value and lessons are considered fundamental to any marketing strategy. The main focus of the book is Cialdini’s six principles of how to influence people and address their emotional needs. In this article we’ll take look at these principles and how we can leverage them to turn visitors into customers.

The Six Principles of Persuasion

1. Reciprocity

Our natural human behavior dictates that if someone gives something to us, we feel obligated to repay that debt. This principle highlights the fact that if someone does something nice for us we generally feel the need to repay the favor or the debt.

The mutually beneficial exchange between humans comes natural to us and has become even more common online. Examples of this include signing up for a newsletter to get a free eBook, spending X amount of money and receiving a gift, or simply getting a discount on a product in exchange for sharing, commenting or reviewing it.

How to use this principle:
First you must determine what action you would like your customer to perform. This can be something like registering or downloading a product, sharing the product with their friends, or simply signing up to a newsletter. Once you’ve identified what you need, identify what you can give your customer in return (reciprocate) for this action (an e-book, a discount, cash back).

The emotional targeting methodology also emphasizes that reciprocity doesn’t have to be an actual commodity, a simple promise of a better life, feeling safe or accepted by our peers will convince us to give something in return.

For instance, at Conversioner we use an exit pop up that offers people exclusive content on emotional targeting in exchange for signing up.

exit-pop-up-conversioner

CopyHackers uses an exit intent pop up to offer a free personal guide in exchange for signing up for their newsletter.

copyhackers-exit-intent-pop-up

In both cases, customers are willing to reciprocate by signing up and leaving their details for exclusive content we’re willing to give away.

2. Commitment and Consistency

As humans we like to maintain a consistent self-image about who we are and what we believe. As consistent beings, when we make an internal or public commitment about something we tend to follow through with it to preserve our self image.

One of most popular methods of using this principle is while buying a home. Once you’ve viewed a house and seen it, you’re asked by the estate agent to write down details of the house and propose a figure. Even though this number isn’t a real commitment, having it written down has made it more realistic and you’re now more prone to buy that house (not necessarily for that price). Getting a customer’s commitment early on increases the chances and makes it more likely that the customer will follow through with it.

An online example would be getting customers to commit for a one month trial or asking your customers which plan they prefer on a pricing page before sending them to a payment page. Once they’ve chosen a plan they feel compelled to take you up on the bigger action.

The example below is from a B2B company that asks people to first leave their details for a demo and then fill in more information about their business. Once they had already agreed to getting a call back from our client’s representative, they felt more committed and compelled to answer our follow up questions.

Step 1:

consistent-funnel-step-1

Step 2:

consistent-funnel-step-2

3. Social Proof

People like to do things they see other people doing. For instance, if a restaurant looks busy you’re more likely to eat there than if it were empty. There’s also more chance you’ll put money in a tip jar if there’s already money in there. In the online world, social proof is extremely important.

People want to feel they are not the only ones to use a product or service, that others have taken the risk before you and they are satisfied customers. This is why you see testimonials on landing pages, reviews for E-commerce stores and well-known logos on landing pages, these logos inflict trust and show people that the best of the best are using a certain product and it can be trusted.

Piktochart is one of many companies using social proof on their homepage:

piktochart-social-proof-screenshot

This principle is also called Wisdom of the Crowd. It’s why people read reviews, buy bestsellers or browse most popular items before buying. We want security in numbers and most of us want to fit in and be a part of a community, not trend setters. Other ways to increase social proof include social media sharing and publishing case studies on your website to prove that other people are using your service and finding it successful.

In this landing page shows the amount of people using the service as social proof:

social-proof-number-of-people-landing-page

Amazon uses reviews, showing visitors the satisfaction rate of customers from a specific product rather than the entire site:

amazon-social-proof-reviews

4. Liking

People are more likely to buy products or services from people they like and trust which is why likeability is a huge influencing factor. A common example of this principle is known as the “pyramid” business. This is when people are invited by their friends to an event and feel obligated to purchase tupperware/protein shakes and other products regardless to their actual feelings towards the product. This happens because of their personal relationship with the salesperson and the commitment principle. They’ve already taken one step in the process of coming over and now feel obligated to buy.

How to use this principle:
The best way to utilize this principle is by building trust and a good relationship with your visitors. This takes time – trust and likeability isn’t built overnight. To get there, you can increase likeability in a few ways:

  1. Similarity – We like people who are similar to us. Based on your product and your customers you know what type of persona your customers will like and feel close to. Mirroring your customer in your strategy (using images, content and the right social proof) will increase likability and trust.
  2. People – Using pictures of people on your website and adding a personal voice increases likability.
  3. Association – Many brands associate themselves with current trends and celebrities. By associating your product and brand to something people like and can identify with, you increase your likability.

Wix does an incredible job of mirroring their customers in their landing page by using photos of people in their work space and adding their name and occupation. Though these are clearly professional photos, by giving them names they’ve made them accessible and real, thus increase likability.

wix-dot-com-homepage-customer

Another one:

wix-dot-com-homepage-customer-tom

5. Scarcity

People like the idea of buying things that are rare or hard to come by. If something is marketed as a “limited time offer” people will rush to buy it as they will feel a sense of urgency and fear of loss. Scarcity all boils down to- “get something before you lose it forever”.

This is happens because of a well known cognitive bias called “Loss Aversion” which states that people would prefer avoiding losses to acquiring gains. Losing something hurts us more than the pleasure of gaining something. Which is why scarcity works.

modern-family-loss-aversion

Another part of scarcity is status. This is very important to a lot of people – they want to be admired by their peers. Labeling your product or offering as a one-of-a kind and giving it a time cap (“only 5 spots left”) will increase its desirability and as a result increase conversions tremendously. If will value a product much more if it’s a once in a lifetime type of product than if it’s a commodity.

Popular examples include 24 hour sales, a countdown clock and limited time offers. AliExpress uses all these techniques plus makes it exclusive by applying the sale to app users only:

aliexpress-loss-aversion

6. Authority

People trust and respect those in authority. Authority can be instilled through uniforms, titles like Dr. or Professor, or an endorsement from someone in a position of authority like a CEO or celebrity.

One of the most famous studies on this subject was held in 1974 when researchers were studying the influence of negative reinforcement. Participants were told they could give electric shocks to other participants (sitting in a different room) if they answered questions incorrectly. At first participants didn’t feel comfortable administering these electric shocks, but once a person came in with a white cloak and told them it was ok, researchers saw participants increase the voltage and commit. Though the people (actors) in the other room screamed everytime they got an “electric shock”, while the men in cloak stood and noded to the participants, they continued.

How to use this principle:
To increase authority for your brand, you can translate this principle to the web by having testimonials from experts, referencing important research and studies conducted to backup your product or service and using an authority figure.

Note how Tanning Truth uses an image of an unrelated doctor wearing an “official” cloak and a quote to increase authority and trust.

authority-trust-doctor

This also works by getting awards and/or recommendations from respected organizations

Over to You

Cialdini’s principles have been used for many years by marketers to reach out to their customers and appeal to them on an emotional level. Though not all principles may be achieved with every campaign you run, you should review each landing page you create and see what you can add or remove in order to tap into those psychological principles and translate Cialdini’s principles to increase conversions.

What is your favorite principle, and how do you use it?

About the Author: Talia Wolf is the CEO and Founder of Conversioner. Talia helps businesses build their conversion optimization strategies and execute them to increase their revenues, grow their sales, leads and engagement using quantitative data, consumer psychology & emotional conversion optimization. Talia specializes in Ecommerce optimization, landing page optimization, mobile optimization and consumer psychology. Tweet her at @taliagw.



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Weekend Favs August Twenty Nine

Weekend Favs August Twenty Nine written by John Jantsch read more at Small Business Marketing Blog from Duct Tape Marketing

My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week.

I don’t go into depth about the finds, but encourage you check them out if they sound interesting. The photo in the post is a favorite for the week from Flickr or one that I took out there on the road.

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Good stuff I found this week:

Notablist – Search engine of over 4 million newsletters for design inspiration

DoSocial – New tools to manage and automate social media activity

SocialSearch – service that monitors your competitors and sends daily email of potential customers



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PV Solar Panel Glass

The glass in a solar panel is designed to protect solar cells, but at the same time as the light efficiently and reached the solar cells efficiently without thinking.

When we ask, “How does a solar panel”, tempered glass, which is the material used in the real panel must be part of our discussion. The reason is simple, is not easily broken and when it does not produce sharp pieces of glass that can cause harm to a person when it breaks. A tempered glass is as the glass material of the window of his car. Tempered glass panel also helps provide stiffness. If you have experienced the operation and development of a broken pane, you will feel it is unstable and can break if not completely handled some support from their fields, bottom and side. Now why use such a sign? Well, you need to carry the broken boards and send it to the manufacturer for warranty purposes, hence the need to ensure that no further damages.

Although solar cells have been integrated into the anti-reflective coating to prevent the inner layer of silicone to reflect light, the glass panel can further improve energy conversion using clear additional non-reflective material. But this anti-reflective coating on the glass may not last long or can not follow the life cycle of the panels and can reduce the performance of the panels in several years. Another method for resolving this problem is to texture the glass surface, which reduces reflection and even this to work, the rough texture may become a means of dirt or dust to attach to the surface and may not be easy or even winds heavy rains to evict them from the cup. This is where low iron tempered glass comes in where it provides long-term protection for panels of external harmful elements such as dust, water, chemicals, objects, or other biological factors that may impair the inside panels. This specialized type of glass is also stable under prolonged ultraviolet (UV), highly transparent, waterproof and gas and is self-cleaning. PV glass iron content is significantly reduced during manufacture to mainly improve transmittance.

Manufacture of glass for solar panels are not only to build it. Manufacturers also adhere to international standards in order to make safe and reliable glass. The number is BS EN 12150-1: 2000.

Of course, if you build your own solar panel, you have the option of using special high quality glass however, if you are a beginner, a good glass material is Plexiglas, which has similar characteristics of tempered glass. Plexiglass is actually a brand name and also called safety glass. Knowing these facts about the glass used is only the first step in answering the question of “how a solar panel.”

In http://ift.tt/1ErplKN – We write articles specifically on solar energy for home and other personal uses. We also provide our customers with direct purchase of books and programs on a plot topic connections.

Come visit our educational videos on YouTube pages for DIY people. Everything a person wants to know about solar panels can be found on our website.



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How to Create Content That Drives Organic Traffic

When writing content, there are a lot of factors you have to keep in mind. You need:

  • A great headline that’ll get people to click (without it being clickbait).
  • Well-written content that must get to the point, move along, be an enjoyable read, etc.
  • Memorable content.
  • Content that achieves a goal promised early on. This article on book titles, for instance, implies that it will show you how to pick the perfect book title. So, by the end of the article, the reader should know how to do that, or at least have learned a lot.
  • Content that creates engagement. If the article was written well, people will talk about it in the comments. This is especially true if they found something useful or had a question about something. (Hopefully, they won’t leave comments because they found errors or false statements in your content.)
  • Content that gets some action out of the reader. This can be a social share, subscribing to your blog, commenting, following you on social, etc.

In addition to all this, the content should be search engine friendly. These documents from Google and Bing outline what they view as good content, but there are a few things they left out.

Today’s infographic shows you how to create content that drives organic traffic. Take a look….

How to Create Content That Drives Lots of Organic Traffic
Courtesy of: Quick Sprout

Content marketing is tough, but ensuring you have SEO down (see building an SEO optimized web page) will make your job a little easier.

For more on SEO and content, see our SEO category and our blogging category.

About the Author: Zach Bulygo (Twitter) is a Content Writer for Kissmetrics.



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The Secret Sauce for Optimizing Your FAQ Page

The Secret Sauce for Optimizing Your FAQ Page written by Guest Post read more at Small Business Marketing Blog from Duct Tape Marketing

photo credit: photopin

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Having the human touch is a no brainer for companies that are starting out.  It’s undeniable that, cost aside, companies would much rather have sales people closing deals in addition to their support team personally answering every inquiry and problem that arises.

However, many times this model simply isn’t scalable, which is why it is important to have a strong FAQ page.  A powerful (and often underutilized) tool, FAQ pages can be leveraged for both sales and customer service, playing a pivotal role with both current and prospective customers.

There are many reasons why customers would benefit from using your FAQ.  They may be following up from a sales presentation, they may be investigating about how to troubleshoot an issue, or they may be responding to your outbound campaign and are looking for more information.

Thus, its importance on your site is undeniable. Let’s walk through some ideas for how you can better leverage and quickly optimize your FAQ page.

Create Enticing Answers

When customers come to a FAQ page, they’re looking for specific answers like, how to cancel a membership, exact shipping prices, or fees associated with your product.  A yes/no answer is good and all, but having enticing and informative answers allows you to implement selling into your page.

Mix your answers with a catchy CTA.  For example – the FAQ may read, “Is there a deadline to register?” While a yes or no answer will work great here, use this opportunity to implement  Answer: “Register 3 days before the event and save $500.  Register Here!”  Embed clickable links and/or buttons in your answer so that your customer can easily execute on your CTA.

As a side note, don’t worry if you know nothing about programming or design. There are plenty of tools like Button Optimizer, and the WordPress Calls to Action that allow you to create beautiful calls to action for your website.

Search Function = Growth

Adding in search functionality is a must for any FAQ page. This functionality allows them to find information faster and for you to track their search queries, which sheds light on what your customers are most interested in on your FAQ page.

Knowing this information will allow you to improve other sections of your site.  For example, if customers are frequently searching for your return policy on your FAQ page, this should indicate that it isn’t prominent enough on your site, your product needs to be improved, or this question should populate higher on your page.

Allow For Further Reach Out

I’ve been to plenty of websites that have adopted this FAQ model, solely relying on it for their customer support.  I agree with the “let the customer answer his or her own question” approach, but quite frankly, only when it is easy to use.  For example, some sites use a forum as their FAQ, and I often find myself running in circles trying to find the answer to my questions.  To make matters worse, I then discover that there is no “contact us” option.  Chances are, you have been frustrated by a similar FAQ in the past.  Not good.

What makes a well-optimized FAQ forum is having the option to ask the network, but also the ability to call the company directly for more in-depth support.

New Hires are Your Best Friend

As your company grows, leverage the new employees that join your team. During their first week, make sure to set time aside to have them read over the FAQ. The content is new to them and they aren’t indoctrinated in the phrases and acronyms of your company culture. A fresh eye increases your ability to spot confusion and stagnation. Make it an onboarding task to review the FAQs and point out anything that looks a little iffy.

Build in SEO Friendly Words

Many times FAQ pages are like overcooked Yukon Gold potatoes – bland and dry.  By making it SEO friendly you will not only make it easier to read, but you’ll simultaneously boost your SEO rankings.

To do this, make sure each question has words and phrases that relate to your business.  For example, instead of “how does it work?” change it to something like “how does the grocery delivery service work?” This small change makes your content more relatable and relevant to outsiders who might stumble upon your content.

As you can see, having these small additions to your FAQ page will boost your customers happiness, improve the UX of your site, and at the end of the day boost sales.

IMGP2199As a marketing manager at HourlyNerd, Todd Stewart leads the charge in promoting, facilitating, and curating business content for the leading on-demand business consulting platform.  In October 2014, he wrote an eBook for HourlyNerd, LinkedIn, and Hubspot on personal online branding, and in January 2015, he wrote a sales eBook on how to use your 2014 sales data to plan for a strong 2015. Outside of marketing, Todd is an adjunct Public Speaking Professor at Bryant University in Rhode Island specializing in introductory, persuasive, informative, and motivational speaking.  Todd currently resides in Boston, Massachusetts and is a competitive marathon runner. 



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